Refund policy
General rule
As a consumer, you have the right to withdraw from the contract within 14 calendar days of receiving the product, without giving any reason, under Romanian Emergency Ordinance (OUG) 34/2014, which transposes Directive 2011/83/EU on consumer rights.
The exception that applies to most of our products
Cards engraved with a name, job title, company name or logo cannot be returned. They are made to your specifications and clearly personalised. This exception is set out in Art. 16(c) of OUG 34/2014 and Art. 16(c) of Directive 2011/83/EU.
The practical reason is simple: a card with your name engraved in wood cannot be sold to anyone else and cannot be restored to its original state. Engraving cannot be erased.
That's why we show this notice on every product page, above the add-to-cart button, and repeat it in the order confirmation email — before production starts.
What can be returned
A non-personalised product — that is, with no engraving at all — can be returned within 14 days, in the condition in which it was received.
What we fix at any time, regardless of the exception above
The exception from the right of withdrawal does not remove your rights regarding a non-conforming product:
- the card arrives cracked, scratched or damaged in transit
- the NFC chip doesn't work or can't be read
- the engraving differs from the text you sent
- you received a different wood than the one you ordered
In all these cases we replace the product free of charge, including shipping, without asking for justification. Write to us at office@nfcrealm.com with your order number and a photo.
How to withdraw, when it applies
Send a clear notice to office@nfcrealm.com or use the form below. Return the product within 14 days of your notice. We refund within 14 days of receiving the product, using the same payment method.
Return shipping costs (to Romania) are paid by the customer, except in the non-conformity cases above, where we pay them.
Withdrawal form
To: KRIKOS TERRA S.R.L., Sat Mânjești, Comuna Muntenii de Jos, Nr. 370, camera 1, județul Vaslui, postcode 737367, Romania — office@nfcrealm.com
I hereby give notice that I withdraw from my contract of sale of the following product:
Product: ……
Order number: ……
Order date: …… Date received: ……
Consumer's name: ……
Consumer's address: ……
IBAN for the refund: ……
Signature: …… Date: ……
Consumer protection
You can contact the Romanian National Authority for Consumer Protection, ANPC (anpc.ro), and use the alternative dispute resolution procedure, ADR (anpc.ro/ce-este-sal/). Consumers in other EU countries can also contact the European Consumer Centre in their country.
Last updated: 17 September 2026.