Legal guarantee of conformity
2 years from delivery, under Romanian Emergency Ordinance (OUG) 140/2021, which transposes Directive (EU) 2019/771 on the sale of goods. If the product doesn't match what we agreed, you are entitled to have it brought into conformity — repair or replacement — and, under the conditions set by law, to a price reduction or termination of the contract.
What it covers
- The NFC chip: doesn't read, reads intermittently, or fails in normal use
- The wooden body: cracks, delamination, material defects that appear without an external cause
- The engraving: text different from what was ordered, incomplete or illegible engraving through our fault
- The profile page working, in line with the commitments in the Terms of service
Card with a defective chip: we replace it free of charge, no questions asked. Send a photo and your order number.
What it doesn't cover
- mechanical damage: breaking, bending, cutting, being stepped on, chewing
- prolonged contact with water, excessive moisture, exposure to heat sources
- modification of the chip by the customer or a third party, including rewriting it
- normal wear of the wood's appearance: patina, small scratches from carrying it in a wallet
- mistakes in the text sent by the customer, which we engraved correctly
Wood is a natural material
Colour, grain pattern and shade vary from card to card, even within the same wood, and may differ from the photos in the store. Wood slightly changes tone over time when exposed to light.
These are not defects — they are properties of the material and the reason every card is unique.
How to make a warranty claim
Email office@nfcrealm.com with your order number, a description of the problem and a photo. We reply within 15 working days with the solution and shipping instructions, if the product needs to be returned.
Last updated: 17 August 2026.